FAQs
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We are a small, family owned and Physician run business on the beautiful Sunshine Coast of British Columbia (shíshálh and Sḵwx̱wú7mesh territories).
Surrounded by Nature and her children’s frequent knocking on the office door, Dr. Marciano’s years of clinical expertise has merged with her love of medicine making, and she personally oversees every step of production all while honouring Oryane’s decades of experience to create incredibly special herbal products.
A defining factor of our business is that we are dedicated to sourcing only organic, lab-tested, and/or ethically wild-crafted herbs. We are focused on bringing the highest quality products to Practitioners, while also understanding the dangers in commodifying plant medicines.
We can’t have healthy people without a healthy planet, and sometimes this will mean the occasional back order or extra few dollars spent.
We are proud professional members of United Plant Savers, and are continually learning how to improve from the American Botanical Council’s Sustainable Herbs Program.
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Due to the large variety in our catalogue, our herbs are sourced from all over the world using a variety of different suppliers, however we aim to source locally produced herbs first, and extra time and care is taken to ensure only certified organic or wildcrafted herbs are purchased from afar.
Sustainable sourcing is important to us, and while we aim to keep the herbs you need accessible, we also recognize that Nature is not a vending machine, and take our responsibility to ethically source plants seriously.
If you don’t see a herb in our catalogue that you’re looking for, this may be due to sustainable sourcing or quality concerns, so please reach out directly. While we may be happy to find it for you, we may also be able to suggest a suitable alternative.
And if you’re a local grower, please get in touch!
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With Dr. Marciano’s own two hands, building from Oryane’s decades of experience.
Traditional methods of tincture preparation are used alongside several innovative techniques specific to each herb. All herbs are processed according their own unique needs, but always as whole as possible and macerated at 1:4. Alcohol solvency percentages are adjusted to the herb and part of the plant used. They are then macerated, hand oscillated and pressed and shipped directly from the Sunshine Coast.
Many herbs in our catalogue are processed fresh and several involve long infusion and decoction methods before being tinctured. We take the extra steps and time involved to ensure that each herb gets the attention it deserves.
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Our products are organoleptically evaluated personally by Dr. Marciano at multiple points during production from arriving raw herb to finished product.
We regularly request certificates of analysis and standard operating procedures from our suppliers and only work with those who are transparent and aligned with our values and expectations.
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Dr. Marciano is more than happy to consult with you to create custom formulations and discuss difficult cases. Please reach out by email or through the contact form and she would be pleased arrange a phone or video chat.
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If you’re a new customer, please complete the new customer application form. Once your credentials have been verified you’ll receive a welcome email and catalogue and can begin placing orders.
For returning customers, you can email your order or use the contact form.
Once your order is confirmed and payment is received, it will be shipped via Canada Post within 1-3 business days.
Please note, we do not sell our products to the general public. Only qualified healthcare professionals may place orders. This includes Naturopathic Doctors, Medical Doctors, Registered Herbalists, Traditional Chinese Medicine Practitioners, Nutritionists, Ayurvedic Practitioners, etc.
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Drop shipping directly to patients is available for orders of $20 or more and shipping is charged at-cost without mark-up. When placing your order, simply provide the patient’s name and mailing address and you’ll be invoiced for the order directly.
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Yes! Free shipping is applied to orders over $300 before tax.
We also offer a 10% discount on orders of 1 litre quantities of the same herb or formula (some exclusions apply).
Herbal Energetics is a tincture compounding company operating under the Compounding Policy of Health Canada’s Natural and Non-Prescription Health Products Directorate (NNHPD). We only sell our products to qualified health care practitioners for use within the context of a practitioner-patient relationship. Our products are not intended or permitted for retail sale, do not carry NPNs, and no health claims have been made or evaluated by Health Canada or the FDA. We do not provide advice to patients with respect to the prescription, consumption or use of the product, and practitioners are solely responsible for prescribing products to patients and for fully informing the patient of the benefits and risks of its use.